Refund Policy

We process refunds for eligible returns and cancelled orders. This policy explains order cancellation, how and when refunds are issued, and how they appear in your account.

Order Cancellation

You may cancel your order before it is shipped by contacting us at support@sisah.co.in with your order ID. Once we confirm the order has not yet been dispatched, we will process a full refund. Cancellation requests received after the order has been shipped cannot be honoured; you may instead initiate a return after delivery as per our return policy.

When Refunds Apply

Refunds are issued for returned defective or damaged products, cancelled orders (before shipment), and in cases where we cannot fulfill your order. Refunds are not available for products that have been installed or used beyond inspection.

Refund Process

After we receive and inspect your return (or confirm cancellation before shipment), we will notify you of approval or rejection. If approved, the refund will be processed within 7–10 business days. Refunds are credited to the original payment method used for purchase (source refunds via our payment processor). Please allow 5–7 working days for the refund to reflect in your bank account, UPI app, or card statement.

Refund Methods

Refunds are credited to the same payment method used for purchase: UPI, card, net banking, or wallet. Processing is handled through our payment partner (Razorpay). For bank transfers and cards, it may take 5–7 working days for the amount to appear in your account.

Partial Refunds

In some cases, we may issue partial refunds—for example, if an item is returned in used condition or if only part of an order is returned.

Contact

For refund inquiries, email support@sisah.co.in with your order ID. We will respond within 1–2 business days.

Questions? Contact us